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Why do American airlines continue to shoot themselves in the foot?
Yes, I know the dad was wrong about using the seat for his daughter because he bought it for his son. His son took an earlier flight and so Delta assumed that it was an available seat that they could use for a standby passenger. The Delta employees screwed up by lying to him about the use of car seats. They also seem to have forgotten that everyone has phones that can make videos. Bad optics! Bang the rocks together, guys.
